Coolstax Refund & Exchange Policy
If you wish to request a refund or exchange for a qualifying item purchased from our shop, you have a 14-day window from the date of purchase. After making your request, await our instructions before sending the product back. Here are the details of our policy:
Precious Metal Products
These are non-refundable. However, we may replace items with unexpected defects at our discretion.
Non-Precious Metal Products
Items not made of precious metals can be returned for a refund within 14 days of the date shown as delivered by the shipping company that delivered your package.
The buyer shoulders all shipping costs for returning an item, including packaging and postage. For items that originally had free shipping, the initial shipping cost will be deducted from the return amount before issuing a refund.
Refunds on Unshipped Items
If you request to cancel and refund an item before its processing and shipment, you'll bear all transaction fees related to the transaction.
All returns are considered on a case-by-case basis. Coolstax retains the right to approve or deny any refund for any reason.
If you have queries or concerns about our return policy, please contact us.