Coolstax Order Processing & Shipping Information

Order Processing

We process orders between 9:00am and 3:00pm, Monday through Friday. Exceptions may apply. Expect your order to be processed and shipped within 5 business days. Once shipped, you'll receive an email with a tracking number for your order.

United States Postal Service

Coolstax uses USPS for regular orders, offering a flat rate of $5.99 for Domestic Orders and $19.99 (USD) for Canada.

Delivery Guarantee

Coolstax ensures every package is delivered by USPS to the provided address during order placement. If your order isn't delivered as expected, please contact us for assistance.

*Coolstax is not responsible for packages that are shown as delivered by the USPS but are lost or stolen afterwards.  Please ensure that your delivery location is secure so that your packages aren't stolen after delivery.

Shipping Address Policy

The shipping address must align with the payment address. Orders with mismatched addresses may be canceled due to potential fraud risks. No exceptions will be entertained.

Mystery Pack and Stacker Box Details

Stacker Boxes are dispatched within 5 business days upon receiving verified payment each month. Delays may occur due to unexpected events or vacations, in which case you'll be notified via email. The Spot Price determining the Silver and/or Gold amount in a Stacker Box is fixed on the shipping day.

Got More Questions?

If you have additional questions not addressed here, don't hesitate to contact us.